Our Customers and their Wellbeing

Money Management Team are here to help and assist all of our new and existing customers with their financial reclaims; but we understand that occasionally our customers may need a little extra care and assistance.

This may be due to:

  • Language (limited English)
  • Age
  • Mental Health Issues
  • Addictions
  • Illness
  • Disability (physical/learning)
  • Circumstances or current events in their lives

We understand that people from all walks of life can experience vulnerability at some point in their lives.

How MMT Can Help

Therefore, at MMT we will support our customers wellbeing as well as their financial situation and from time to time, or where we feel appropriate we can recommend other services and products that we feel may assist them.

You can speak to your Claims Handler or any member of our team including Managers if you want some further advice or direction about your situation and below is a link to a PDF Guide featuring a list of links and organisations that may help and/or support you.

Please note MMT do not endorse any of the below organisations.

Click to download our Customer Helplines PDF

What MMT Will Do

If we feel that you may benefit from further assistance from us and believe there is a genuine need for the banks or lenders to be aware of your situation whilst investigating your complaint, we will discuss this with you first hand and gain explicit consent from you to record this information on our systems and share it with the banks, lenders and any third parties. We may send out a form for you and (if you have one) your health and/or social workers to complete.

We will be happy to discuss your claims with friends, relatives, health and/or social workers if you need us to, but will only do this with your consent.

Everything we do will be treated as sensitive and confidential and our team will be non-judgemental, respectful and impartial to your circumstances.