We want you to be happy with the service provided, and our aim is to provide an excellent service to all of our customers, but we recognise that things can occasionally go wrong. We take all complaints seriously and aim to resolve them swiftly.
Complaints may be made via telephone to 01925 552 923 or 0800 103 2615 via email to [email protected] OR; in writing to the below address, in respect of a service that we have provided or failed to provide under the Compensation Act 2006
Money Management Team Ltd - Complaints Team
20 Dallam Lane,
If your complaint is resolved by the close of business 3 working days following receipt, you will receive confirmation of this along with your rights for further escalation should you subsequently remain dissatisfied.
If your complaint is not resolved within the above timeframe the following process will be followed
You have 6 months to approach the Claims Management Ombudsman from the date of our Final Response, or if your complaint is not resolved after 8 weeks.
Claims Management Ombudsman
Tel: 0800 023 4567 - calls to this number are now free on mobile phones and landlines
In the event that you wish to make a complaint about how your personal data is being processed by Money Management Team Ltd or third parties, or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and Money Management Team Ltd’s data protection representatives.
Telephone: 0800 103 2631
Email: to [email protected]
Data Protection Office
Money Management Team – Complaints Team
20 Dallam Lane,
Complaints will be resolved within one month and appeals on the handling of complaints will be resolved within one month.
Your referral Rights
Information Commissioners Office
Telephone: 0303 123 1113