Frequently Asked Questions

If you have any questions about our Reclaim Services, please see our list of Frequently Asked Questions below. If none of these answer your query or you would like further information, you can email us at or give us a call on 0800 106 2631

PPI Claims

  • What is a PPI Claim?

    If you took out a credit agreement you may have been offered Payment Protection Insurance. This was an insurance designed to cover your repayments if you could not make them under certain circumstances. You may have been mis-sold PPI if the lender added it without permission, giving you the wrong information, not checking your eligibility or adding it even if you said no.

  • How will Money Management Team help me claim PPI?

    First, we’ll take a look at the credit agreements you’ve taken out in the last few years and assess whether we think you have a claim. You might not realise you can – so it’s worth checking with us. Following this, we will help you sort out the paperwork and liaise with your loan company on your behalf. There are a lot of other services we can offer you too dependent on your individual circumstances.

  • How can I apply for a PPI claim?

    You can do it yourself, or engage an authorised PPI claims company like Money Management Team to handle the process for you.

  • I'm in arrears with my lender, can I still apply?

    Yes, PPI can be claimed back if you are in arrears. However, this may not result in a cash refund – if the amount you stand to receive is less than what you owe your creditors, it could be offset against the outstanding balance of the arrears on your account. The good news is that this reduces your debt.

  • Will Money Management Team charge me fees?

    Our initial consultation is free. If you choose to enter into any of our reclaim services our fee for a successful claim is 25% +VAT. We work on a No win No fee basis.

  • How can I pay Money Management Team's fees if I'm in debt?

    If we’re successful on reclaiming PPI for you, and the money is used to offset against your arrears, our fees can be spread out with a payment plan based on your circumstances. Reclaiming your PPI could put you in a better financial position overall too, as it can be used to pay off existing loans.

  • Will I have a dedicated adviser?

    Yes, all part of our service at MMT. On your initial call, you will be allocated a Reclaims Adviser who will discuss and advise you on any potential reclaims you have. Once you return your Welcome Pack you will be allocated your own Claims Manager who will be your dedicated point of contact throughout the whole claims process. They will take full responsibility for managing your case.

Read more about PPI reclaims on our dedicated product page

Payday Loan Refunds

Read more about Payday Loan Refunds on our dedicated product page

Packaged Bank Accounts

  • What is a PBA Claim?

    Many people can pay a monthly fee for their bank account which will include certain benefits such as phone insurance, holiday insurance, break down cover and much more. These accounts can use the names of ‘Gold’ or ‘Privilege’ accounts. People are now discovering that the benefits that come with these accounts, they are not eligible for, or that they weren’t even aware of them or that they were paying a fee for the account. If this has happened, it may be that the account has been mis-sold and the fees paid can be refunded to the customer.

  • How will Churchill Sloan help me claim my PBA fees?

    First, they will discuss the account you have and whether there is a fee attached to it. They will then investigate if you are entitled to use those benefits and what was said or wasn’t said when you were sold this account by the bank. You might not realise that you were mis-sold. Following this, they will help you arrange the paperwork and liaise with your bank on your behalf.

  • How can I apply for a PBA claim?

    You can do it yourself, or engage an authorised claims company like Churchill Sloan to handle the process for you.

  • I have an overdraft on the account can I still claim?

    Yes, PBA fees can be claimed back if you have an overdraft. However, if your overdraft is connected to your packaged bank account, the bank may cancel the overdraft or they may remove any preferential interest rates that you received from having this overdraft on your packaged bank account.

  • Will I still be able to use this bank account if I claim?

    Yes, while Churchill Sloan investigate the claim with the bank you will be able to use the account as normal, there will be no effect of your banking facilities. If it was found that the account is not suitable for you, your bank may change your account to a fee free account.

  • Will Churchill Sloan charge me fees?

    Their initial consultation is free. If you choose to enter into the reclaim service, their fee for a successful claim is 30% +VAT. Churchill Sloan work on a No Win No fee basis*. Please see their Terms and Conditions for more information.

    * No Win, No Fee – Charges may be raised if you cancel your claim after the 14 day cool off period

Read more about Packaged Bank Accounts on our dedicated product page