No more new enquiries...

Due to the PPI Claims Deadline on August 29th we are no longer taking on any new enquiries as we cannot guarantee that the necessary paperwork would be processed to get a claim registered with the lender in time to beat the cut-off point.

If you received a Welcome Pack from us to sign and return to start a PPI claim – please ensure this is with Money Management Team by 16th August 2019.


  • Is there any leeway in deadline timing?
    No – the deadline is absolute. If the claim is not properly logged with the lender before midnight on August 29th it will be officially time-barred.
  • I already have a case(s) going through with you, what will happen to them?
    The deadline is for new claims only. All existing claims will be investigated and decided normally.
  • I have had a case with FOS through you for ages – what will happen to it now?
    All FOS investigations of current claims will be unaffected by the deadline. It is for new claims only.
  • Will the deadline cause any delay in my case?
    No – existing cases will be processed as normal with a final decision expected within 8 to 16 weeks of acknowledgement of the claim by your lender.
  • What if the bank wants more information?
    A request for further information from the bank means that it has been accepted and is under investigation. The usual timescale of 8 to 16 weeks for a decision will still apply.
  • Why is there a deadline?
    The deadline was set in place by the Financial Conduct Authority (FCA), which is the UK’s financial regulator. It’s chief executive, Andrew Bailey, said at the time: “Putting in place a deadline and campaign will mean people who were potentially mis-sold PPI will be prompted to take action rather than put it off. We believe that two years is a reasonable time for consumers to decide whether they wish to make a complaint.”

    “We have carefully considered the feedback we received and we still believe that introducing a deadline for PPI complaints and a communications campaign warning of the deadline will benefit consumers.”
  • What happens after the deadline?
    The deadline is for new claims only. If your claim has already been lodged with your lender then it will be fully investigated.
  • What happens if my case is rejected by the lender?
    If your claim is rejected then it will be passed to our specialist team who will evaluate the terms of the rejection to see whether an appeal to the Financial Ombudsman Service (FOS) might be possible and advise you of their findings.