Payday Loan
Claims

COULD YOU HAVE BEEN MIS-SOLD?

Please Note: You do not need to use the services of a Claims Management Company like Money Management Team. You can submit a claim directly to the lender yourself for no charge. You can also approach the Financial Ombudsman Service for free to review your case, providing it falls within their remit and you have approached your lender first. You also have the right to seek further advice from other legal firms or consumer organisations, subject to any time limits within which a claim must be made.

Start Your Claim Online

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Please Note: You do not need to use the services of a Claims Management Company like Money Management Team. You can submit a claim directly to the lender yourself for no charge. You can also approach the Financial Ombudsman Service and Financial Services Compensation Scheme for free to review your case, providing it falls within their remit and you have approached your lender first. You also have the right to seek further advice from other legal firms or consumer organisations if you wish to subject to any time limits within which a claim must be made.

Could you claim on your Payday Loans?

Payday Loans became very popular in people who were looking for quick short term fix. They made it easy to access a small amount of money and fast. Payday Loans were great for emergency situations, however if not sold correctly, they could also cause a lot of problems and distress.

Payday Lender(s) are required to have a duty of care and good level of consideration towards their customers. They were required to take out thorough checks on each application to confirm the loan is affordable, and the customer can repay the loan in full.

Unsure if you've been mis-sold?

Read the mis-selling reasons below and if you feel you fit into one or more of these, you may be able to submit a claim.

Getting Started

Starting your claim doesn't take long, we've also made our process easier by allowing you to complete your claim online!

Select Lenders

Select all of the Lenders you believe you have.

Add Your Details

Tell us a few details about yourself.

Submit Information

Submit the information and we'll get started.

What are our service fees?

Our fees for Payday Loan claims are 25% + VAT a total of 30% of the total redress offered by the Third Party of any successful mis sell enquiry or claim. If the Claim is unsuccessful you will not be charged.

The claim can be cancelled within 14 days of us receiving the signed documentation at no charge, if you wish to cancel outside of this date and an offer has been made our fees will apply.

For our claims terms please click here.

We may pay a referral fee to our Partners who introduce clients to us.

PAYDAY LOAN CLAIMS

Our Claim Process

Here at Money Management Team, we’ll keep you up to date as your payday loan claim progresses.

All of the below timescales are averages of our claims process. These timescales are subject to change and are case specific dependant on the lender and information they may require, these should only be used as a guideline.

Stage 1

1-2 Days

Completing your application online shouldn't take long at all. We recommend you take 24 hours to review any documentation before signing. However with our online application and signature process, we make it easy to do this from the comfort of your own home!

Stage 2

1 Week

We'll complete a quick credit search to try and identify any additional lenders. (Don't worry, we perform a soft check only so that won't affect you or your credit score). We'll then send you a Complaint Questionnaire to complete so that we can review your complaint to be sent to the lender! (Lender Check Opt-In Required)

Stage 3

8-12 Weeks

Once we have sent the complaint to the lender, they have 4 weeks to acknowledge the complaint in writing and then a further 8 weeks to investigate the complaint in full. We will advise you of any updates as we receive them for each claim.

Stage 4

6 Weeks

You will receive a decision. If the complaint is upheld and you are to receive compensation, the lender should make payment within 4 weeks of receiving your acceptance of this offer. If the lender rejects the complaint, we may be able to appeal their decision through the
Financial Ombudsman Service with your consent.

All of the above timescales are averages of our claims process. Please be aware that these timescales are subject to change and are case specific dependant on the lender and information they may require. These should only be used as a guideline.

Why choose Money Management Team?

Trusted Brand

Trusted Brand

Money Management Team is a regulated Claims Management Company

Digital Claim Process

Digital Claim Process

Start and Track your claim online by using your phone, tablet or desktop computer.

Friendly

Friendly Adivsors

If you need a little more assistance, we're contactable by Phone, Email or Post - whichever you prefer.

Secure

Safe & Secure

We're proud to be Cyber Essential Accredited. Keeping your details safe is important to us.