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Our Fees and Charges, Service and Fee Agreements and Cancellation Rights - Mis-sold Pensions


If you enter into an Agreement with us, there will be fees involved.

We review and assess our fee structures on a regular basis to ensure customers receive value for money for the services we provide. Please find our Claims Service and Fee Agreement below –

Mis-sold Pensions Service & Fee Agreement


Summary of Key Information

Other Methods & Services - You do not need to use the services of a Claims Management Company like Money Management Team. You may contact the Financial Advisor directly for free if they are still trading and if not the Financial Services Compensation Scheme (FSCS) offer a free service. The Financial Ombudsman Service (FOS) may be contacted if you have approached the Financial Advisor first and wish for them to review your case for free. You also have the right to seek further advice from other legal firms or consumer organisations if you wish to subject to any time limits within which a claim must be made.

Pension Claim

We will liaise with you and the Third Parties to gather appropriate information relating to your matter(s). We will complete a case assessment of all documents provided by you and by any Third Parties and if we have a reasonable belief that you have a claim, we will aim to pursue the claim on your behalf if you authorise us to. We will present a formal complaint to be investigated and we will liaise with the relevant Third Parties on your behalf.

Your Input

Provide accurate information which will not be deliberately misleading when discussing and completing documentation including the Evidence Form.
Promptly supply us with all relevant documentation to pursue or evidence your claim including but not limited to: terms of business, fact find, suitability report, service agreement.
Read our Service & Fee agreement and the Claims pack documentation in full and keep them for your records.
Once happy to instruct us to work on your behalf, to sign and return the Letter of Authority and Customer Declaration to us.
Tell us if you move house or change contact details so the information we hold for you is accurate.
Return to us with any information that we need from you.
Tell us if the Third Parties contact you directly, including advising us if you receive an offer directly or if payment is sent to you directly.
Allow us to deduct our fee before forwarding the balance to you if the Third Party makes the payment direct to us.

Cancellation

Your Cancellation Rights - The Pension Claim can be cancelled within 14 days of us receiving the signed documentation. If you wish to terminate the agreement outside of this time please contact us, if an offer has been made our fees will apply. You can request to cancel via phone on 0800 103 2631 or 01925 552923 | email at [email protected] | via our online cancellation form at www.moneymt.co.uk | or in writing at Money Management Team Limited, Unit D Ribban Court, 20 Dallam Lane, Warrington, Cheshire, WA2 7NG

Timescales

We will aim to update you within 10 days of receiving a case update via phone, letter or email, and where no update is available a minimum of every 6 months. You can contact us at any time to request an update.

Claim Service Fees

Our fees for Pension Claims are 25% + vat a total of 30% of the total redress offered by the Third Party (Financial Advisor, FSCS, FOS) of any successful mis sell enquiry or claim. If the Claim is unsuccessful you will not be charged. If the refund is credited to your pension fund our fee may become payable before you have access to your pension fund, and you will need to pay our fees from alternative funds. MMT Fee illustrations below: not an estimate of amount likely to be recovered from the Third Party. The fee you have to pay may be more or less than these illustrations. We may pay a referral fee to our Partners who introduce clients to us.

Total Recovered

£1,000

MMT Fees @ 25% £250+VAT £50

Total Fees £300

Customer Receives £700

Total Recovered

£3,000

MMT Fees @ 25% £750+VAT £150

Total Fees £2,100

Customer Receives £2,100

Total Recovered

£10,000

MMT Fees @ 25% £2,500+VAT £500

Total Fees £3,000

Customer Receives £7,000

Total Recovered

£1,000

MMT Fees @ 25% £7500+VAT £1,500

Total Fees £9,000

Customer Receives £21,000

Example 1

Total Recovered: £1000

MMT Fees @ 20% £200+VAT £40

Total Fees: £240

Customer Receives: £760

Example 2

Total Recovered: £3000

MMT Fees @ 20% £600+VAT £120

Total Fees: £720

Customer Receives: £2280

Example 3

Total Recovered: £10,000

MMT Fees @ 20% £2000+VAT £400

Total Fees: £2400

Customer Receives: £7600

Your Right to Cancel

You are entitled to cancel this agreement at any point.

Should you wish to cancel at any time please contact us on 0800 103 2631 or 01925 552923 OR email us at [email protected]

OR you can download the below cancellation form and send to us or complete the digital cancellation form.

OR you can contact us in writing at Money Management Team Limited, Unit D Ribban Court, 20 Dallam Lane, Warrington, Cheshire, WA2 7NG

We advise that you obtain proof of postage if sending via post.

Please see our full Service & Fee Agreement for full cancellation conditions.