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Our Fees and Charges, Service and Fee Agreements and Cancellation Rights


If you enter into an Agreement with us, there will be fees involved.

We review and assess our fee structures on a regular basis to ensure customers receive value for money for the services we provide. Please find our Claims Service and Fee Agreement below –

Free PPI Check Service & Fee Agreement


Summary of Key Information

Other Methods & Services - You can submit a claim directly to the lender yourself for no charge. You can also approach the Financial Ombudsman Service (FOS) and Financial Services Compensation Scheme (FSCS) for free to review your case, providing it falls within their remit and you have approached your lender first. You also have the right to seek further advice from other legal firms or consumer organisations if you wish to.

PPI Check

This Free Check aims to confirm with your lender if you had or have PPI for all products that you advise us of.

If the status is no PPI, you will be advised and we will close the matter at no charge.

Where PPI is or may have been present, we will contact you to proceed onto the PPI CLAIM Service.

PPI Claim

Where there is a reasonable belief that PPI is or may have been present, we will complete a PPI questionnaire with you, in order to present your PPI Claim as accurately as possible.

The aim is to determine whether PPI was mis-sold on any and all products taken with your lender by presenting a formal complaint to be investigated.

We will liaise with you to gather appropriate information relating to your matter(s) before presenting a case.

If there is no PPI, you will be advised and we will close the matter at no charge.

Your Input

  • Provide us with as much accurate, detailed information and documentation that you have about your policy to allow us to process a claim.
  • Tell us if you have a change of details such as name, address or other contact details.
  • Return to us with any information that we need from you as soon as possible to avoid delays.
  • Tell us if the lender contacts you directly, including advising us if you receive an offer or rejection or if payment is sent to you by the lender direct.
  • Tell us if you move house or change contact details so the information we hold for you is accurate.
  • Return to us with any information that we need from you.
  • Allow us to deduct our fee before forwarding the balance to you if a lender makes the payment direct to us.

Cancellation

Your Cancellation Rights - The PPI Claim can be cancelled within 14 days of agreeing to it at no charge, and any PPI Check work undertaken will not be charged for. If you wish to cancel outside of this time and an offer has been made our fees will apply. You can request to cancel via phone on 0800 103 2631 or 01925 552923 | email at [email protected] | via our online cancellation form at www.moneymt.co.uk or in writing at Money Management Team Limited, Unit D Ribban Court, 20 Dallam Lane, Warrington, Cheshire, WA2 7NG

Timescales

  • May vary from time to time, and on a case by case basis and are dependant on a number of factors, for example, Further Information requests or lender resource
  • PPI CHECK: On average we receive a response to the PPI Check within 6 weeks of issue to the lender.
  • PPI CLAIM: Our average PPI claim is 8-16 weeks from the date of the lender’s acknowledgement to a decision being made.
  • Where the Financial Ombudsman Service (FOS) or the Financial Services Compensation Scheme (FSCS) is used, time frames may vary considerably.
  • We will aim to update you within 10 x days of receiving a lender update, and where no update is available a minimum of every 6 months. You can contact us at any time to request an update.

Claim Service Fees

Our fees are 20% + vat a total of 24% of the total redress offered by the lender of any successful mis sell enquiry or claim. Lenders may offset refunds against outstanding balances. If the refund goes towards your outstanding debt our fees will still apply. If the PPI Claim is unsuccessful you will not be charged. Our fees should be paid within 10 days of your payment being cleared in your account MMT Fee illustrations below: not an estimate of amount likely to be recovered from the lender.

Total Recovered

£1,000

MMT Fees @ 20% £200+VAT £40

Total Fees £240

Customer Receives £760

Total Recovered

£3,000

MMT Fees @ 20% £600+VAT £120

Total Fees £720

Customer Receives £2280

Total Recovered

£10,000

MMT Fees @ 20% £2000+VAT £400

Total Fees £2400

Customer Receives £7600

Example 1

Total Recovered: £1000

MMT Fees @ 20% £200+VAT £40

Total Fees: £240

Customer Receives: £760

Example 2

Total Recovered: £3000

MMT Fees @ 20% £600+VAT £120

Total Fees: £720

Customer Receives: £2280

Example 3

Total Recovered: £10,000

MMT Fees @ 20% £2000+VAT £400

Total Fees: £2400

Customer Receives: £7600

Your Right to Cancel

You are entitled to cancel this agreement at any point.

Should you wish to cancel at any time please contact us on 0800 103 2631 or 01925 552923 OR email us at [email protected]

OR you can download the below cancellation form and send to us or complete the digital cancellation form.

OR you can contact us in writing at Money Management Team Limited, Unit D Ribban Court, 20 Dallam Lane, Warrington, Cheshire, WA2 7NG

We advise that you obtain proof of postage if sending via post.

Please see our full Service & Fee Agreement for full cancellation conditions.