Our Fees and Charges, Service and Fee Agreements and Cancellation Rights

If you enter into an Agreement with us, there will be fees involved.

We review and assess our fee structures on a regular basis to ensure customers receive value for money for the services we provide. Please find our Claims Service and Fee Agreement below –

PPI Claims Service & Fee Agreement
PDL Claims Service & Fee Agreement


Money Reclaim Fees and Charges

If we pursue a reclaim service for you, there will be fees involved. You won’t pay us anything unless we’re successful in winning your claim, in which case you will pay us 25% of the total redress offered plus VAT. These fees can be spread out with a payment plan if the redress is used against any arrears.

Fee Examples:
  1. Full Refund example
    Refund of premiums £2,000 Reduction of loan £0 Total amount recovered £2,000 Our fees on this matter would be £600.00 (25% = £500.00, VAT = £100.00) Consumer receives – £1,400
  2. Partial Refund example
    Refund of premiums £1,500 Reduction of loan £500 Total amount recovered £2,000 Our fees on this matter would be £600.00 (25% = £500.00, VAT = £100.00) Consumer receives – £900
  3. No Refund reduction of loan example
    Refund of premiums £0 Reduction of loan £2,000 Total amount recovered £2,000 Our fees on this matter would be £600.00 (25% = £500.00, VAT = £100.00) Consumer pays – £600

For more information see the below –

PPI Claims Service & Fee Agreement
PDL Claims Service & Fee Agreement


Your Right to Cancel

You are entitled to cancel this agreement at any point.

Should you wish to cancel at any time please contact us on 0800 103 2631 or 01925 552923 OR email us at complaints@moneymt.co.uk

OR you can download the below cancellation form and send to us or complete the digital cancellation form.

OR you can contact us in writing at Money Management Team Limited, Unit D Ribban Court, 20 Dallam Lane, Warrington, Cheshire, WA2 7NG

We advise that you obtain proof of postage if sending via post.

Please see our full Service & Fee Agreement for full cancellation conditions.